Refund policy

Damaged, faulty or wrong item

If your order arrives damaged, faulty or isn't what you ordered, email us at bylosaz@gmail.com within 30 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, and you won't need to send the item back.

Order never arrived

If your tracking shows no movement for 30 days after dispatch, contact us and we'll reship or refund your order.

Change of mind (UK and EU customers)

If you're in the UK or the EU, you can cancel your order within 14 days of receiving it for any reason. Email us first, then return the item unused in its original condition. Return postage is paid by you. We'll refund the item price within 14 days of receiving the return.

Refunds

Refunds go back to your original payment method. Depending on your bank, they can take 5-10 business days to appear.